In this podcast, I joined the DevOps Decrypted team for a ‘minisode’ to discuss the human side of technical crises. Recorded during the unfolding CrowdStrike outage, we moved beyond the technical post-mortems to discuss HugOps, the critical role of empathy in DevRel, and how we can engineer developer platforms that prioritize community and inclusivity over mere tooling.
I shared insights into how my team at Google approach Developer Relations as an engineering discipline. I broke down the ’third tier’ of platform engineering, the importance of maintaining samples as core products, and how to use friction logging and DORA metrics to build better internal developer experiences.
Key topics I covered#
- HugOps: Why empathy is a technical requirement during major outages.
- The Three Tiers of Platforms: Moving beyond Kubernetes to the developer ecosystem.
- Samples as Infrastructure: Why documentation and samples are the backbone of trust.
- Friction Logging: A methodology for building empathy into the engineering process.